Cancellations & Returns

Cancellations: 

If your order has not yet been dispatched we will cancel and refund your order in full. If you need to cancel an order that has been dispatched then you will be charged a cancellation fee. please call us on 0161 975 5360 or email us at customerservices@dpack.co.uk  and we can then discuss the options.

Undeliverable Items

In the event our couriers are unable to deliver your parcels and the goods are returned back to our warehouse, their will be re delivery charge of £10.00 to send the goods back out to you,.

Returns 

If you have received an order and it's not what you expected then you have the right to reutrn the goods within 14 days of receipt. The goods must be in the original condition in which they were received.

You will receive a refund (less the delivery charge if applicable). You can send the goods back to us at your own cost, alternatively we can arrange a collection for you (a fee will apply) call us on 0161 975 5360 or email us at customerservices@dpack.co.uk  for more information. Please note items that are bespoke are not refundable.

Returns Address

Direct Packaging Solutions (Web Sales)

Grove Works

Battersea Road

Heaton Mersey Industrial Estate

Stockport

SK4 3EA

Damages: 

If you receive a delivery and the goods are damaged then you have the option to refuse all or part of the delivery. If this happens please contact us on 0161 975 5360 or email us on customerservices@dpack.co.uk, once you have logged this we can either send a replacement out or offer a collection and refund.