The Worst (And Best) Return Policies for UK Retailers


When 1 in 3 of all items bought online are returned, you want to make sure the retailer you’re buying from can be trusted. In fact, returns have become a huge challenge for eCommerce businesses, with Financial Times reporting that unwanted parcels cost retailers in the United Kingdom approximately £60 billion a year.


A major reason for that huge number will be that 19% of consumers deliberately order multiple variations of a single item (such as different colours and sizes) to choose their favourite and return the rest. When 20% of retailers say that they’d increased the cost of their prod

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