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Cancellations & Returns & Damages

Cancellations: The majority of our orders are sent on a next day delivery meaning we are unable to cancel and refund an order once it has been dispatched.  If your order has not yet been dispatched we will cancel and refund your order in full. If you need to cancel an order please call us as soon as possible on 0161 975 5360 we can then discuss the options.


Returns: If you have received an order and it's not what you expected then you have the right to reutrn the goods to us. You can send the goods back to us at your own cost, alternatively we can arrange a collection for you (fee will apply) Contact us on 0161 975 5360 for more information.

Returns Address

Direct Packaging Solutions

Grove Works

Battersea Road

Heaton Mersey Industrial Estate

Stockport

SK4 3EA


Damages: If you receive a delivery and the goods are damaged then you have the option to refuse all or part of the delivery. If this happens please contact us on 0161 975 5360 or email us on customerservices@dpack.co.uk once you have logged this we can then send out a replacement as soon as possible.