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If your order has not yet been dispatched we will cancel and refund your order in full. If you need to cancel an order that has been dispatched then you will be charged a cancellation fee. please call us on 0161 975 5360 or email us at email@example.com and we can then discuss the options.
In the event our couriers are unable to deliver your parcels and the goods are returned back to our warehouse, their will be re delivery charge of £10.00 to send the goods back out to you,.
If you have received an order and it's not what you expected then you have the right to reutrn the goods within 14 days of receipt. The goods must be in the original condition in which they were received.
You will receive a refund (less the delivery charge if applicable). You can send the goods back to us at your own cost, alternatively we can arrange a collection for you (a fee will apply) call us on 0161 975 5360 or email us at firstname.lastname@example.org for more information. Please note items that are bespoke are not refundable.
Direct Packaging Solutions (Web Sales)
Heaton Mersey Industrial Estate
If you receive a delivery and the goods are damaged then you have the option to refuse all or part of the delivery. If this happens please contact us on 0161 975 5360 or email us on email@example.com, once you have logged this we can either send a replacement out or offer a collection and refund.